At Teenavy, we aim to provide a seamless shopping experience by offering reliable and transparent shipping services for all your favorite items.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday) after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Estimated Delivery Times

For US orders, we offer the following shipping option:

  • Standard Shipping:
    • Estimated delivery time: 3-7 business days (Monday to Friday)
    • Cost: $5.95 for all US orders
    • The shipping cost will be displayed at checkout.

3. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order directly through the carrier’s website.

4. International Shipping

We also offer international shipping. Please note:

  • International Shipping:
    • Estimated delivery time: 7-15 business days (Monday to Friday)
    • Cost: $9.95 for all international orders

Delivery times may vary depending on the destination and customs clearance processes. Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

5. Potential Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to factors beyond our control, such as weather, customs processing, or carrier issues. We appreciate your patience in such situations.

6. Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate before placing your order. We cannot be held responsible for delivery issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address, contact us as soon as possible at [email protected].

  • Our team endeavors to respond within 24 hours. Please note that we may not be able to accommodate changes submitted after this timeframe.

If you have any further questions about our shipping policy, please contact us at:

Teenavy

Email: [email protected]

Address: 2619 Tapo Canyon Road, Simi Valley, CA 93063, United States