If you are not fully satisfied with your purchase, we offer returns and exchanges under the following conditions. Please review our policy carefully before initiating a return or exchange.
1. Eligibility for Returns and Exchanges
Teenavy accepts returns and exchanges for both defective and non-defective products. However, to qualify, the item must meet the following conditions:
- Condition of the Product: The item must be in new condition – this means it must be unopened in its original packaging or unused. Any item that shows signs of wear, use, washing, or alteration will not be eligible for a return or exchange.
- Timeframe: Returns and exchanges must be requested within 7 days from the date you receive your order. Any requests beyond this period will not be accepted.
- Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt.
2. How to Initiate a Return or Exchange
To request a return or exchange, please follow these steps:
- Contact Our Support Team:
- Email us at support@teenavy.com with your order number, the product(s) you wish to return or exchange, and the reason for your request.
- If the product is defective, please include clear photos showing the issue.
- Receive Return Instructions:
- Once your request is approved, we will instruct you to ship the product to our return shipping address.
- Ship the Product Back to Us:
- Pack the item securely in its original packaging to prevent damage during shipping.
- The customer is responsible for return shipping costs. We do not provide prepaid return labels.
- We recommend using a trackable shipping method to ensure safe delivery. Teenavy is not responsible for lost or damaged returns.
- Processing Your Return or Exchange:
- Once we receive and inspect your return, we will notify you via email.
- If approved, your refund or exchange will be processed within 7 days.
3. Refund Policy
- Approved refunds will be issued to the original payment method used during purchase.
- Please allow up to 7 days for the refund to appear in your account, depending on your bank or payment provider.
- Return shipping costs are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product).
4. Exchange Policy
- If you wish to exchange your item for a different size, color, or style, you must follow the same return process.
- Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.
- We will ship the replacement product once we receive and inspect the returned item.
5. Additional Information
- No Restocking Fee: We do not charge any restocking fees for returns or exchanges.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or refund at no additional cost.
- Late or Missing Refunds: If you do not receive your refund within the expected timeframe, please check with your bank or credit card provider. If the issue persists, contact us for further assistance.
For any questions or concerns, feel free to contact our customer service team at support@teenavy.com.
Thank you for shopping with Teenavy! We appreciate your support.