Welcome to Teenavy! Your preference for our website is greatly appreciated. To guarantee your contentment with both our merchandise and services, we have devised a comprehensive Return & Refund Policy. This policy delineates the procedures and stipulations governing product returns and refunds made through our website. We encourage you to thoroughly peruse this policy before commencing any return or refund inquiries, ensuring a smooth and transparent process.
A. RETURNS AND REFUNDS ELIGIBILITY
At Teenavy, we strive to ensure your satisfaction with every purchase. If you receive a defective item, an incorrect size, or experience a delayed delivery, we’ve got you covered with our comprehensive return and refund policy.
- Defective or Incorrect Size: Should you receive a defective product or an item in the incorrect size, please notify our support team within 14 days of the delivery date. We will swiftly arrange a replacement at no additional cost to you. Simply reach out to our customer support team with your order details and images of the issue, and we’ll take care of the rest.
- Delayed Delivery: In the event your order surpasses 30 days past the estimated delivery date, you may be eligible for a return or refund. Contact our support team, providing your order information, and we’ll investigate the delay promptly. We’ll work to either expedite the delivery or process a refund as per your preference.
B. RETURNS AND REFUNDS EXCLUSIONS
- Personal Preference: Please note that we are unable to accept returns or issue refunds for items returned due to personal preferences, including dissatisfaction with the material of the product.
Incorrect Address or Changed Order Details: Kindly ensure the accuracy of your shipping details during checkout. We regret that we can’t process returns or refunds for orders lost due to incorrect address information provided by customers. - Customer Error: We’re unable to accept returns or issue refunds for items if the wrong size was chosen by the customer or if the product is returned without prior communication with our team.
- After your order has been placed, you have 12-24 hours to contact our customer service and request order modifications or a cancellation. After 12-24 hours, your order has already been placed in production and can no longer be modified, any changes to the order or delivery address after the order has been shipped will not be eligible for returns or refunds.
C. RETURN PROCESS
- Notification: To initiate a return or refund, you must contact our customer support team via email at [email protected]. Please provide your order number, details of the product, and a clear explanation of the reason for the return or refund request.
- Approval and Instructions: Upon receipt of your request, our customer support team will review it and provide you with further instructions on how to proceed with the return.
D. RESTOCKING FEE
We do not charge any restocking fees for returned items.
E. RETURN SHIPPING COSTS
- Should the return or refund result from our oversight (e.g., defective product, item not as described), we will take care of all shipping expenses associated with the process.
- If the package cannot be delivered due to an incorrect address and is returned to us, should the customer wish for us to resend the package to a new address, the customer may cover the re-shipping costs.
F. RETURN TIMEFRAME
Returns and refunds processing duration can fluctuate due to factors like shipping carriers and customer location. Rest assured, we strive to handle returns and refunds promptly.
Kindly be aware that our Return & Refund Policy is subject to potential modifications without prior notification. Please ensure to periodically review this policy for any revisions.
Should you have queries or apprehensions about this policy or the returns procedure, please reach out to our dedicated customer support team. Your understanding and cooperation are greatly valued.
Sincerely,
Teenavy.
Address: 2619 Tapo Canyon Road, Simi Valley, CA 93063, United States.
Email: [email protected].